Service Level Agreement - Terms of Service

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Our Promise To You and Your Commitment To Us
Instant Setup & Web Admin
- Our clients enjoy a quick and instant setup.
- Our clients enjoy ALL Codecs / Formats Included
- Our clients enjoy a simple and thorough Web Admin to administer their Ventrilo Server.
- No Bandwith Limit - Premium Servers - 100 mb Linux Network

Month to Month Paypal Payments and Recurring Credit Card Billing
- When you make a one time payment using PayPal, your service is billed on a month to month basis.
- When you pay via a PayPal subscription, you create a recurring billing subscription. PayPal will pay us each month until you log into PayPal and cancel the subscription.
- When you pay via a credit card, you create a recurring billing subscription. Your credit card will be billed automatically each month.
- Credit Card payments are paid automatically and charge 1 day before you are due in order to notify you if the payment is not successful.
- If you do not agree with the Credit Card recurring billing, then you must remove your credit card from within the Web Admin so it is not charged.

24 Hour Support
- Our clients receive instant ventrilo server related help nearly 24 hours a day.
- Our clients can reach us by phone at 1-618-207-3806

UpTime - Service Online - Maintenance
- We take pride in our servers being online 24 hours a day.
- Our clients enjoy 99 percent uptime and service online.
- Clients are notified one week prior to scheduled Datacenter maintenance. Emergency datacenter maintenance can occur anytime. If this happens, our clients are notified immediately.

Service Cancellations
- Accounts that are not paid will be cancelled automatically when overdue.
- Instant Server cancellation button is easy to find in your Webadmin.
- Paypal subscribers can login to Paypal and cancel their subscription at any time. Once cancelled the server will expire 30 days from their last prepayment.
- You can NOT cancel via email as you did not purchase your service via email.
- You can NOT cancel by leaving us a voice recording.
- You can NOT cancel by instant messenger.
- You MUST log in and press the cancel button

Money Back Guarantee and Refunds
- If you are not a 100 percent satisfied with our services within the first three days of your first payment, we will refund your money, no questions asked.
- Requesting a refund is done by opening a support ticket.
- You can also call the office at 1-618-207-3806 and request a refund, during normal banker hours, only after you have created a support ticket.
- We do not refund unused time on prepaid ventrilo servers.
- We do not refund recurring charges. Please cancel before you are billed at all times.

Internet Functionality
- Realistically speaking, we are connected via the internet.
- Minimal downtime should be expected, at any given time, anywhere.
- It is impossible for the entire worldwide web to be 100 percent functional.
- All locations are researched thoroughly to ensure that you are connected to the very best money can buy!
- Order with Confidence!

Level 3 Network
We take pride in being the Number One Ventrilo Provider in the world. All servers are connected to a 100 mbs ports running on the best backbones in the world. All servers are Quad Core with 8 gigs of ram running on Linux Operating Systems which ensure you the very best and smoothest ventrilo experience. Join our test servers today and see for yourself why we are the Number One Host Worldwide!

Private Policy
The security of the information that you provide www.ventriloservers.biz is very important to us. We use SSL encryption software to protect your data. We will never release freely or sell any information gathered on www.ventriloservers.biz.

WorldWide Expansion
If there is a datacenter located near you and you would like for us to host ventrilo in your community, just let us know! After we acquire service in that datacenter, we will pay you $200.00 for the lead.

You Must Agree To This SLA/TOS Agreement Before You Can Rent From VentriloServers.biz

Clanwarz.com, Inc. • 2226 Madero Drive • Belleville, Illinois • 62221 • 1.618.207.3806
Ventrilo Servers
Control Panel
Our Webadmin was designed with you in mind. Whether you are a renter or a reseller, you will be able to login and modify your Ventrilo Server from anywhere via the internet!
Automated Setup
Our Programmers have made the Ventrilo order process easy and completely automated. When you order a Ventrilo Server from us, you will recieve your Ventrilo Server within five seconds of your order. So stop waiting...Order Today!
Voice Quality
From 56k dialups to T1, every hosting customer will enjoy crystal clear sound. All voice codecs and voice formats can be accessed and changed from the Webadmin. Since there is no limit on the bandwidth, you too will enjoy a crystal clear voice network.





