Frequently Asked Questions Home / Here are some answers to some frequent questions you may ask or simply want to know ahead of time

The order process is entirely automated. Assuming there are no problems in processing your payment, your servers will be available within a matter of seconds. You will receive several emails containing account information.

We hosts servers all over the world, and are constantly adding new locations. When you place your order, you will be able to chose a location near you.

Our automated ordering process sends several emails during the order process, both for billing receipts as well as account information. You are sent around 5 emails in total, which is the max before some email systems consider them to be Spam. If you do not receive any of these emails, odds are you are using a free email account (i.e. Hotmail, Yahoo, etc.). Many of these free email services are unreliable and will discard your order emails as spam. It is highly recommended that you use a real email address for your order, such as one provided by your ISP or personal website.

Your account is suspended because you did not pay your services in time. No worries, press the Payment, under the banner, on this website. We suggest changing your email or making sure you are recieving ours.

You may need to enable cookies and/or clear your stored passwords.

Setting Cookie Handling for Internet Explorer

• Top of the web browser, click on "Tools"
• Now choose "Internet Options"
• Choose the "Privacy" tab
• Now press the "Advanced" button
• "Override Cookie Handling" and choose "Accept 3rd Party Cookies"
• Press the "OK" button at the bottom of that window
• Now close all open internet browsers
• Login to the Web Admin

Setting Cookie Handling for Mozilla FireFox

• Top of the web browser, click on "Tools"
• Now choose "Options"
• Now press the "Exceptions" button
• Type in www.clanwarz.com under "Address of website"
• Press the "Allow" button under the www.ventriloservers.biz field
• Now press the "OK" button at the bottom of the window
• Close all web browsers
• Login to your Web Admin
• Clearing Stored Browser Passwords:
• Top of the web browser, click on "Tools"
• Now choose "Options" or "Internet Options"
• Choose Passwords
• Then clear passwords
• Close all web browsers
• Login to your Web Admin

There are two way to cancel your service, depending on your payment method used:

Credit Card Holders:

• Click Manage Your Services at the Top Right of any page
• Click the View Details button on the right of your Ventrilo Service Record
• Click The Red Cancel Button

Paypal subscribers:

• Please login to www.paypal.com
• Look for the subscription payment called, "Payment - To - Clanwarz.com".
• Press the "Details" link on the same line.
• Press the "in reference to" link under "Transaction Details".
• Press the "Cancel Subscription" link at the bottom of the page.
• Doing this will prevent your server from being paid, causing an automatic cancellation.

Your service was canceled because we did not receive payment. Here are a few reasons why we did not receive payment:

• Your Credit Card on file has expired.
• Your Credit Card on file with PayPal has expired. Please contact Paypal directly to fix this issue.

We can possibly do this for you. Just open a support ticket after the service is created and ask us to change the ip and port of your service.

You will receive a FULL REFUND no questions asked if and only if you meet the following criteria ...

• Within the first fifteen ( 15 ) days of your signup order date
• Your service is a 50 slot service or less
• Your service is on a monthly subscription

We will refund you no questions asked. Simply open a support ticket in the payment area to request a refund. You will be redunded within 24 hours.

Refunds do not include financial transcation fees nor ventrilo license fees.

Invoices are sent 3 days prior to your service being billed. Please cancel before you are due. We do not refund unused time.

We do not refund donations. All monies donated to your account will always be added as a credit which you can use for any service here at Clanwarz. Please be sure to let your associates know that any donation made is a donation to the account.