Service Level Agreement - Terms of Service

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Instant Setup & Control Panel Access

• Our clients enjoy a quick and instant setup.
• Our clients enjoy ALL Codecs / Formats Included on all Voice Services
• Our clients enjoy a simple and thorough Web Admin to administer their Game and Voice Services
• No Bandwith Limit - Premium Servers - 1000 mb Linux Network

24 Hour Support

• Our clients receive instant ventrilo support help nearly 24 hours a day.
• Our clients can reach us by phone at 1-618-207-3806

Paypal Payments and Recurring Credit Card Billing

• When you make a one time payment using PayPal, your service is billed on a month to month basis.
• When you pay via a PayPal subscription, you create a recurring billing subscription. PayPal will pay us each month until you log into PayPal and cancel the subscription.
• When you pay via a credit card, you create a recurring billing subscription. Your credit card will be billed automatically each month.
• Credit Card payments are paid automatically and charged 1 day before you are due in order to notify you if the payment is not successful.
• To cancel the recurring credit card payments, simply cancel your service. This MUST be done before your service is due.

Money Back Guarantee and Refunds

• If you are not a 100 percent satisfied with our services within the first 15 days of your first payment, the voice service is a 25 slot server on monthly terms, and we will refund your money, no questions asked. Subscriptions longer than 1 month do not qualify. Remember, you can always rent a 5 man server and upgrade at any time.
• Requesting a refund is done by opening a support ticket.
• We do not refund unused time so please cancel the service before you are due and billed.
• We do not refund any monies on credit. All credits must be used within the Clanwarz network. No exceptions.
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• After the service has been delivered, refunds will not be provided.
• We do not refund unused time so please cancel the service before you are due and billed.
• We do not refund any monies on credit. All credits must be used within the Clanwarz network. No exceptions.

Service Cancellations

• Accounts that are not paid will be cancelled automatically when overdue.
• You can cancel your service within the Payment Center.
• You can cancel your service within the Web Admin.
• Paypal subscribers can login to Paypal and cancel their subscription at any time. Once cancelled the server will expire 30 days from their last prepayment.
• You must be logged in the website to cancel your service as it can not be done over the phone or via email.
• If you are using a PayPal Subscription to pay for your service, you must cancel the subscription.

UpTime - Service Online - Maintenance

• We take pride in our servers being online 24 hours a day
• Our clients enjoy 99 percent uptime and service online
• Clients are notified one week prior to scheduled Datacenter maintenance. Emergency datacenter maintenance can occur anytime. If this happens, our clients are notified immediately.
• Clients can check our Network Status for maintenance schedules.

Internet Functionality

• It is impossible for the entire worldwide web to be 100 percent functional
• We are connected via the internet so downtime should be expected, at any given time, anywhere. This is very rare
• All locations are researched thoroughly to ensure that you are connected to the very best money can buy
• Our uptime is 99.9 percent on web services, 99 percent on game and voice services
• Order With Confidence.

Peer 1 - Level 3 Network

We take pride in being a part of the Game and Voice Service Providing Community. All servers are connected to a 1000 mbs ports running on the best backbones in the world. All servers are top of the line industrial grade, E-3 through E-5 with 32 - 64 GB of ram running on Linux Operating Systems which ensure you the very best and smoothest gaming and voice experience. Join our test servers with your friends and family. Order with Confidence.

Private Policy

The security of the information that you provide VentriloServers is very important to us. We use SSL encryption software to protect your data. We will never release freely or sell any information gathered on www.ventriloservers.biz.